App context
Version, build, OS, model, and language.
Diagnostics
A report is sent only when you choose to send it.
Review the contents and never send a password, sign-in code, or full payment details.
Connection context
Server, protocol, stage, VPN state, and error code.
Network checks
DNS, TCP/HTTPS, and health-check results.
Correlation
Request, trace, device, and VPN session IDs used to locate the event.
Before sending
Remove unrelated information. Send the report only through the official support channel.
Contact support