Have a question about GRANI?
We can help with connecting, trial access, choosing a plan, and payments. Tell us what happened and include a screenshot if it helps explain the issue.
Support hours: 08:00–21:00 Moscow time (UTC+3). Messages received outside these hours are answered when support reopens.
We usually reply within 15 minutes, or within an hour during busy periods.
If Telegram is unavailable: support@granilink.com.
01My trial has ended. What can I do?
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Choose a plan in the app to connect to the VPN again. If something did not work or you have questions, contact us on Telegram @grani_support_team or email support@granilink.com for help.
02Does the trial create a subscription?
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No. The 72-hour trial starts after verified sign-in and ends automatically. A Google Play purchase requires separate confirmation.
03Where can I cancel?
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Open Google Play → Payments & subscriptions → Subscriptions → GRANI. Access continues until the end of the paid period.
04Why is there no numeric price here?
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Google Play shows the local price and available periods before purchase. The website does not publish a number until it can be reliably synchronized with Play Console.
05Can I install the Windows version?
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Yes. A Windows beta archive is available for manual testing from the platforms page.
06What should I include in a support request?
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App version, device model, Android version, approximate time of the problem and a diagnostic code if shown. Never send a password or sign-in code.